Comcast Broadband Access Woes Continue
Subscribers to Comcast broadband services in Central and Southern New Jersey continue to report problems. CTDATA, a customer of Comcast Business Communications for Internet access at its Lawrenceville, NJ office, was without Internet service from about 1:30 on Sunday afternoon until Monday morning.
We placed a call to customer service around 2:00pm on Sunday and entered a trouble ticket. Comcast engineering did not return our call until 9:36 AM on Monday morning. When they did call back, we were told that their engineers are troubleshooting network problems on a site-by-site basis. Also many of the businesses who have lost Internet access have been out since the January 4 network cutover. That's a total of 10 days.
The fact that we have lost connectivity 10 days after the cutover is suprising, considering the information that Comcast provided to us today.
Update: Our office's broadband service was restored on Monday in the middle of the afternoon. That means we were down for approximately 24 hours. We have yet to receive a reasonable explanation for this outage.