CTDATA's Office Back on a Broadband Connection
Dave Aiello wrote, "Earlier today, I was able to get our office network connected to a 384k SDSL connection provided by Verizon Online. The hard work on this end was figuring out how to make our firewall speak PPoE to a Westell DSL Modem. Other than that, it was easy."
"This brings a definitive end to the Comcast Business Communications saga. I wonder about the viability of this business because they seem to be unable to complete simple customer move orders for a number of reasons. They also seem to be at the mercy of Comcast's residential cable business for installation services. Even after they 'accepted' our move order (over six weeks after we first tried to place it), they were unable to give us an install date."
"Verizon, on the other hand, seems to be geared up to sell DSL. From the time I placed the order with them a week ago, they provided order status messages via email. The technicians and order processing people that I have spoken with have had a clue what they were doing. Given some of the anecdotes I've read in the media and on-line about RBOC DSL sales and installation problems, I had set my expectations fairly low."
Dave Aiello continued:
I have too much experience with broadband service to assume that an hour of trouble free network access will be indicative of the entire relationship. So, I will pay close attention to the reliability of the service, and report any problems here on CTDATA.com. In the meantime, back to our normal work activities for the first time since June.